Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-cla-collision-repair.collision-talk.com (hereafter referred to as “Mercedes CLA Collision Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users visiting our website, utilizing our applications, or engaging with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services you access through links on our site. These entities have their own privacy policies governing data collection and usage, which are separate from ours.

Processing Activities

Our Privacy Policy is relevant in scenarios where you:

  • Use our applications or services as a registered user.
  • Visit any of our websites linked to this statement.
  • Communicate with us via email, phone, text messages, or newsletters.

Personal Data Collection

We collect various types of personal information from users, including but not limited to:

  1. Account Information: Details required for user registration and account creation.
  2. Payment Information: Credit card details, billing addresses, and payment history (when making purchases).
  3. Financial Information: Bank account numbers, investment portfolios (if shared), or financial transaction records.
  4. Purchase Information: Items bought, purchase dates, quantities, and delivery addresses.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information for device recognition.
  6. Location Data: GPS coordinates and location-based services data (when enabled) to provide personalized content and services.
  7. Feedback: User reviews, comments, and suggestions collected through surveys or direct communication.
  8. Social Media Information: Publicly available details from social media profiles when users choose to connect their accounts with our platform.
  9. Product Information: Details about products viewed, compared, or purchased by users on our site.

We gather this data through various means: user input forms, account settings, direct interactions, automated tracking technologies (such as cookies and device fingerprinting), and third-party data providers who assist us in verifying and enhancing user information.

Cookies

Cookies are small text files stored on your browser when you visit our website. We use cookies for the following purposes:

  • Strictly Necessary: These ensure the basic functionality of our website, such as remembering login credentials or maintaining session continuity during browsing.
  • Preference and Analytics: They customize user experience by remembering language preferences, enabling personalized content delivery, and gathering analytics data to improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted on our site.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes specified in this policy or as required by applicable laws. Once the purpose has been fulfilled, we securely delete or anonymize the data to ensure user privacy.

Security Measures

Mercedes CLA Collision Repair implements robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data during transmission and at rest.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian concerned about data collection practices, please contact us using the details provided below.

Your Rights (Depending on Location)

The privacy rights of our users vary based on their geographical location. Here are some common rights you may have:

  • Access and Rectification: The right to access and request corrections or deletions of your personal data.
  • Erasure and Restriction: Requesting the deletion or restriction of processing for your data, under certain circumstances.
  • Data Portability: Obtaining a copy of your personal data in a structured format for use with another service provider.
  • Objection and Non-Discrimination: Objecting to processing based on legitimate interests or grounds related to your specific situation, without affecting other legal bases for processing.

To exercise these rights or have any data-related inquiries, please reach out to our Privacy Team via the contact details provided below. We will respond promptly to your requests in accordance with applicable laws and regulations.

Changes to Policy

Mercedes CLA Collision Repair reserves the right to update this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, with a clear notification on our homepage or through email notifications to registered users. We encourage you to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, data requests (including unsubscribe requests), or feedback, please contact us:

We appreciate your trust in our company, and we are committed to protecting your privacy throughout your interaction with Mercedes CLA Collision Repair.